We encourage all our customers to take an active part in the development of our services. This applies to both compliments and complaints and at Lenny hotel we believe we can learn from both.
Therefore, all our customers have access to our effective communication procedure. Please feel free to express any concerns or positive observations relating to the hotel to any member of staff who is there to handle any enquiries, concerns or complaints and please feel free at any time to request a complaints procedure.
This is just a simple notice. Everything is in order and this is a simple link.